Cumulus Partners

13. July 2010 02:28


Just read excellent post by Valeria Maltoni ...

13. July 2010 02:28 by mike barlow | 0 Comments

I guess I must be the last person in the world to have read Valeria Maltoni's excellent post, Customer Service is the New Marketing. She wrote it way back in 2007, but it's even more relevant now than it was three years ago. One of the nice things about researching a new book is finding or rediscovering all the cool stuff that other people have already written. It's also fun chatting with some of these people to see how their opinions have changed, or not changed. Have a great day!